General terms and conditions of business

1. SCOPE
These General Terms and Conditions (GTC) apply to all deliveries from Henrix Guitars – Henrik Michalzik (www.henrixguitars.de) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.

2. CONTRACTUAL PARTNERS
The purchase contract is concluded with the online shop www.henrixguitars.de, owner: Henrix Guitars – Henrik Michalzik, Hannoversche Str. 26, 29690 Lindwedel (Germany)

3. CONCLUSION OF CONTRACT
The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to order.
You can submit a non-binding order request for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation via email after receiving your order.

4. RIGHT OF WITHDRAWAL
If you purchase an instrument that is immediately available (stock items), you have a right of withdrawal within 14 days in accordance with statutory provisions.
Important exclusion: According to § 312g Abs. 2 Nr. 1 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer´s specifications or are clearly personalized (custom-made instruments / custom orders). For these custom instruments, all sales are final, and no right of withdrawal is granted once production has started.

4.1 CANCELLATION POLICY
You have the right to withdrawal from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter or email).
(This cancellation policy applies to immediatly available stock items. It does not apply to custom-made instruments.)

The revocation must be sent to:
Henrix Guitars – Henrik Michalzik, Hannoversche Str. 26, 29690 Lindwedel
Email: henrik@henrixguitars.de

If the goods show signs of use or damage when they are returned, Henrix Guitars – Henrik Michalzik reserves the right to assert claims for compensation.

4.2 CONSEQUENCES OF CANCELLATION
If you withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your coice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement by bank transfer. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and function of the goods.

5. PRICES & TAXES
According to Section 19 UstG, value-added tax (VAT) is not charged.

6. SHIPPING COSTS & DELIVERY
Shipping fees and any applicable import fees, taxes, or customs duties are to be borne by the buyer. The exact shipping costs depend on the delivery area and will be communicated during the order processing before the contract is concluded.

7. PAYMENT
Advance payment (bank transfer) – For instruments that are immediately available
After we receive your order, we will check your order and send you the necessary payment information. As soon as I have received the payment amount, we will ship your new Henrix Guitar or Bass to you.

Payment in advance (bank transfer) – for custom-made items
After all the individual specifications have been discussed, you will receive an invoice for a deposit amounting to 50% of the order value. The deposit is non-refundable to cover material costs. After receiving the deposit, production of your personal Henrix Guitar or Bass will start. The remaining balance of 50% is due upon completion of the instrument. After receiving the final payment, your order will be shipped.

8. RETENTION OF TITLE
The goods remain our property until full payment has been made.