Right of withdrawal
Revocation
Important notice for custom orders: According to §312g Abs. 2 Nr. 1 BGB, the right of withdrawal does not apply to custom-made instruments or personalized items crafted to your specific specifications.
The following right of withdrawal applies exclusively to immediate available stock items.
You have the right to withdrawal from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter or email).
The revocation must be sent to:
Henrix Guitars – Henrik Michalzik, Hannoversche Str. 26, 29690 Lindwedel
Email: henrik@henrixguitars.de
The purchase contract will be revoked after the goods are returned and we will repay any payments already made by bank transfer within 14 days from the day on which we are informed about your decision to withdraw.
In the event of a return, the consumer must bear the direct costs of returning the goods.
We will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
If the goods show signs of use or damage when they are returned, Henrix Guitars reserves the right to assert claims for compensation.